Our Mission
Our mission is to empower businesses to establish, scale, and optimize their customer support operations, creating streamlined, functional, and impactful solutions that drive growth and enhance customer satisfaction.
Our team of dedicated professionals is committed to crafting tailored, customer support experiences that align with each client’s unique business needs. We're driven by our passion for delivering world-class support, and strive to ensure we set our clients up for longterm success with seamless and efficient support solutions.
At Solidified Support we believe in the motto: "If you want to go fast, go alone, but if you want to go far, go together".
Our team of dedicated professionals is committed to crafting tailored, customer support experiences that align with each client’s unique business needs. We're driven by our passion for delivering world-class support, and strive to ensure we set our clients up for longterm success with seamless and efficient support solutions.
At Solidified Support we believe in the motto: "If you want to go fast, go alone, but if you want to go far, go together".
At Solidified Support, we revolutionize customer experience operations with innovative strategies and proven expertise. Our Founder and Chief Operator Jon Irigoyen brings over 15 years of industry experience as a Support Leader, building and optimizing workflows across e-commerce, SaaS, and tech retail.
Our team specializes in designing omni-channel support infrastructures, CRM and SaaS platform adoption, implementation, and optimization (Salesforce, Zendesk, Freshdesk, Zoho, Hubspot), other AI and automation-driven efficiencies. We reduce costs, elevate customer satisfaction, and set industry benchmarks.
About us
Experience
Leadership
Our experience is deep - Solidified Support builds world-class customer support teams and operational infrastructures, utilizing extensive operational experience in optimization and management.
Our leadership team is small but mighty. We span diverse industries – including technology, e-commerce, and consumer electronics – partnering with respected organizations to achieve exceptional customer experiences and business success.
Strategy
We believe what sets us apart, is that we invest heavily in strategy development and relationship growth. You need a solid plan, and we're here to build it. We'll provide a disciplined and results-driven approach!
Commitment
Our founders vision and leadership are defined by integrity and service. Disciplines forged in the U.S. Air Force, the National Defense University's Eisenhower School, and at Apple Inc., We are commitment to excellence and style in everything we do.
At Solidified Support, we understand the challenges that small business owners face—because we’re a small business too. We know the complexities of scaling service teams, the pain points experienced along the way, and developing the processes which create greater customer satisfaction.
Our vission is to build strong, lasting relationships founded on trust and success. Every client matters to us at Solidified Support, and we’re committed to delivering personalized, thoughtful solutions within your budget—driving real impact where it counts.
Our vission is to build strong, lasting relationships founded on trust and success. Every client matters to us at Solidified Support, and we’re committed to delivering personalized, thoughtful solutions within your budget—driving real impact where it counts.
"We know you have choices, and we appreciate the time you've taken to explore your options. We're humbled you've considered us as a business partner. We're not a big corporation—we're part of the working class, and believe in supporting it. We're young, scrappy, innovative, and uncompromising when it comes to your business's success."
Jon IrigoyenChief Executive Officer